The Program SEEAM logo

The Program

SEEAM Program provides technical assistance, software, and capacity building to a selected group of more than 120 water utilities from Albania, Bosnia and Herzegovina, Kosovo, Montenegro, North Macedonia and Serbia to perform a full range of Asset Management activities. The program has duration of 3 years, consisting of 3 stages lasting 12 months each, with the utilities progressing from one stage to the next each year.

The Services

Senior staff from each participating utility receive services that include:

  • Workshops/Conferences: Held on a regular basis presenting various aspects of the services and IAM.
  • Data Conversion & IAM Systems Implementation: The EDAMS IAM software is provided to each Utility and are hosted and operated through the Cloud.
  • Classroom Training: Training courses are held at the Hub-premises on a regular basis addressing all aspects of IAM with different courses applying for the different stages of the program.
  • Visits: Utilities are encouraged to visit the Hub in regular intervals to seek advice and assistance.
  • Support: Daily Remote support to Utilities in the use of the software and procedures adopted.
  • Special Support for IAM newcomers: Utilities new to IAM and with little knowledge/use of GIS/CAD systems receive additional support in terms of site visits and assistance in assets network data capturing.
  • Access to Additional IAM Services: Provided if required optional at an extra cost to assist the Utilities with studies, such as the compilation of a Commercial Rehabilitation Plan, an Investment Plan, a Rehabilitation & Maintenance Plan, and Infrastructure Plans.

Who can participate?

Water and/or sewerage utilities in Albania, Bosnia and Herzegovina, Kosovo, Montenegro, North Macedonia and Serbia are all welcome to apply for the participation. Only a limited number of utilities can participate in total, and applications are prioritized based on their access to capital, technical potential, and willingness to participate in the initiative.

The Approach

The implementation of IAM practices in the utilities is achieved using an innovative package that includes the formation of Asset Management Centres – AM Hubs and the use of the already customised for the region EDAMS Integrated Asset Management Information Systems. The AM Hubs provide capacity building to the participating Utilities to carry out Integrated Asset Management (IAM) activities through training, support and the provision of the software and best-practice methodologies. In the case where Utilities lack the manpower resources to fully implement IAM activities themselves, the AM Hubs provide additional services to assist the Utilities in carrying out these activities.

The AM Hubs offer a 3-year program, consisting of 3 stages lasting 12 months each. The assumption is that each utility will be able to progress from one stage to the next each year.

  • Stage 1: The emphasis of Stage 1 is to assist Utilities in setting up and maintaining a validated network geographical database, effectively performing proper Network Data Management as well as understand components of Integrated Asset Management (IAM).
  • Stage 2: The objective of Stage 2 is to enable Maintenance Management for improving productivity and efficiency of the maintenance function and service delivery as well as for registering maintenance problems for further use in Rehabilitation/ Maintenance Planning (Stage 3).
  • Stage 3: The last year’s stage will enable the remaining activities of Integrated Asset Management namely: Distribution/ NRW Management and Rehabilitation/ Maintenance & Infrastructure Planning.